Chief Information Officer (CIO): too much or the wrong Business Intelligence (BI)

My attention was drawn to the outcome of a research performed by Forrester in which it was concluded that CIO's are using to many BI solutions, making them taking decisions on too many and too different analysis outcomes. The result of the research didn't surprise me at all. What did was the statement that CIO's think the reason is the difficulty of integrating the various BI solutions. I think this is turning the world upside down.

According to the research, most managers have three to five BI solutions they use to support their decisions. On top of that they have additional reporting tools providing them with yet another set of information. And they generally complain that defining dashboards is still an ICT-job with ample support from the business.

Get real! Any investment in BI or reporting without the input, consent and buy-in of the business is a waist of time, space, and money. CIO's taking business decisions on information just defined by good willing ICT representatives is asking for the Career Is Over acronym.

In these pages I advocated before that a CIO should have their KPI's aligned with the things that make the business tick. Stovepipe-like BI solutions, just looking at isolated elements of the business, will not contribute to this but just consume budget. It is better to use this money to interview and understand the business community and let them buy-in to any BI-like solutions to be used. The Forrester research shows that two-thirds of the CIO's is assuming that "the users have difficulties to understand the BI-systems". An upside down world I would argue.
Systems should support their users, not be a burden and confuse them.

Indisputable, straight forward KPI's like the cost of a business transaction, will bridge the gap between business and ICT. The CIO taking this to hart will find it more easy to get funds to optimize the required underlying ICT infrastructure. Adding the real time element to measuring business performance will strengthen the visibility and usefulness of BI and make it an automatic routine for business management to use it for their decisions. The related ICT decisions by the CIO will be logically instrumental tot support further business optimization.

Being too bold for the CIO's which took part in the research? I don't think so: they are the ones that are responsible for the correct and timely business information.

Let me know what you think.

This blog is part of a series on the Chief Information Officer (CIO) role:

  1. What Role Should the Corporate Information Officer (CIO) in 2008 Grab?
  2. Wanted: The New Corporate Information Officer (CIO)
  3. CIO: Chief Innovation Officer
  4. KPI's For a Corporate Information Officer (CIO)
  5. Is Dislocating Technology a Change Agent?
  6. Mergers Miss Consolidation Deadline Required By Law!
  7. Corporate Information Officer (CIO): too much or the wrong Business Intelligence (BI) (this blog)

Results2Match has a strong vision on successful fulfillment of the CIO role and result driven implementations.

This blog is written by Hans van Nes. Hans is a very experienced interim manager and (radical) change management consultant. You can contact Hans through his Results2Match email address.


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