Hans Lodder - Leap Frog Management Consultant's blog

Master Data Management and Information Modeling: On End or Means

Good news! MDM is alive! I published 2 blogs on Master Data Management (MDM): Benefits and implementation. As it turned out this subject is popular, because a hose of reactions has come my way. A large number of them deal with data and information modeling. However, the question is whether data modeling is a means or an end.

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Information Governance Solves the Challenges of IT Governance and Data Governance! Or?

In the Netherlands, there is a discussion going on whether data governance is one of the causes of the worlds financial crisis. A serious newspaper like Trouw and the University of Amsterdam are among those. Hans Lodder investigates facts, and tries to shed some light on it. In this blog he thinks aloud. Please bear with him.

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Now What is Actually Business Process Intelligence Management?

After going into detail in the advantages of Business Process Management (BPM) and the business requirements of BPM tools, in this blog I will further explore the original question of my client: What is Business Process Intelligence Management (BPIM), and how can my business process operations benefit from it.

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What Are Important Business Requirements for a Business Process Management Tool?

In my previous blog I presented you some context and benefits of Business Process Management (BPM). BPM is a methodology, and methodologies can use some help from tools in order to organize information and present it properly. In this blog I will discuss some business requirements for a BPM tool.

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What Benefits Can I Expect from a Business Process Management Implementation?

My Results2Match business partner, Hans van Nes, always says that coincidence does not exist. Right or wrong, I was asked by an executive what Business Process Intelligence Management (BPIM) was. The very next day, I came across a very good article of Bloor Research on Business Process Management (BPM), also providing an introduction to BPIM.

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The ROI on a Project Assessment, or "If you know more, you need less"

Recently I came across a company that ordered an assessment of all currently running and planned projects as part of a company wide program. You need guts to take such a decision, and carry it out. Easily, this could be seen as a sign of severe problems. However, the question came to my mind of what the Return On Investment (ROI) of such an assessment program is.

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Quality is King (The Pizza Restaurant Example)

Last week I wrote a blog regarding the 2 types of quality: absolute and relative quality. A hose of reactions was my part: We have never heard of relative quality, can you give an example?

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Quality is King (The Theory)

Last week I ran into a discussion about quality, what quality is, and how to improve quality. And all attendants wanted me share their side. Of course, this was not the first time, and I am sure it will not be the last.

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Implementation Suggestions for the Electronic Patient Dossier (EPD)

Photo at blog from webmaster - 21/09/2010 - 13:24

The Dutch association of medical doctors KNMG thinks a regional implementation of the Electronic Patient Dossier (EPD) is a far more better implementation option than a nationwide roll-out scheme.

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The Everlasting Rise and Downfall of Strategic Planning: Lessons Learned in More than 40 Years!

Does it make sense to perform strategic planning in these turbulent times? A recent issue of the McKinsey Quarterly addressed this interesting question. In this blog I want to share with you my vision on the usefulness of strategic planning (Do it!). I also take the opportunity to recall into memory a bit of history. This might help to get a better understanding of the necessary conditions and possible pitfalls of the usage of strategic planning. Neglecting these strategic planning will produce meaningless answers. Turbulent times need bit extra attention.

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Driving Change: Drive Safely (My Checklist)

Photo at blog from webmaster - 22/10/2010 - 08:40

I ran into an executive manager who sighed about failing to implement change. He had everybody lined up for, and agreed to, an important and major business process change. However, almost nobody had implemented the agreed change. And he asked himself the question whether it would help to fire them all and start again. Or send them to reformatory center. My opinion: Maybe that does the trick, but I don't think so.

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"Live Fast, Die Young!"

My wife considers me a workaholic. She complains a lot about me being unavailable for social activities. I had to promise her to change my behavior for the coming holidays, and do just nothing. The result of this new "freedom" was quite unexpected, and I want to share my experience with you.

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How to Beat the Master Data Implementation Challenge

The challenge of a Master Data Management (MDM) implementation is not the IT aspects, but the organizational side. MD affects every business unit, large and small. Take Client as an example. Involved are Sales and Marketing, Operational departments like Production and Delivery, and Finance. Thus the MD project starts with the business case and finding the sponsor, and resizing the project to bring it down to manageable proportions: Clear goal, clear mile stones, and a clear start and end date. Some call that rightsizing…

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Master Data: Business Asset or Cash-flow Burner?

This week I visited a company where the executives were heavily discussing the merits of master data management. Their dispute started out with the fact that it took the company 3 weeks to add a new customer. And this was caused by master data (MD). I asked some questions like: What is master data management, why does it help you, and how are you going to earn money with it. Let me share my experience with you.

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The Benefits of an Aligned Supply Chain (and How to Realize That...)

Many supply chains are not aligned. This fact came to my attention discussing competitive edge strategies in a downturn economy with some executives. The advantages of aligned supply chain are well worth the trouble. Solve challenges with: 1. Higher costs, and Higher capital demand, 2. Lower quality, and 3. Poor customer service. I will elaborate on this a little more using some material form a very good paper from AT Kearney. I also present you an example of the health care industry.

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How Many Customers Did You (re)Win This Year?

Customer service can keep your customers coming back. This is of all times: Good or bad times. In order to win the customer service battle, you must differentiate your services. AT Kearney published a recipe how to implement customer service differentiation. Hans Lodder reports, and comments based on his extensive experience. An health care example demonstrates how.

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8 (Eight!) Ways To Reduce Your ICT Management Costs, But Where Is the Low Hanging Fruit?

The Dutch ICT management magazine Computable has published an article on reduction of your IT cost (in Dutch). In this article, which is well received reading the comments, the author provides the reader with 8 (eight!) ways to lower his ICT costs. I will give a short overview: Title, description, advantages, and my estimation of the average implementation time. And add my view where you really can expect a difference.

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New! The Time Variant Business Balanced Score Card (BBSC)

Photo at blog from webmaster - 27/10/2010 - 07:54

Have you ever heard of the new time dependent Business Balanced Score Card (BBSC)? No? I did neither. But it seems a logical step from the time invariant BBSC to one varying in time.

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How To Turn Business Intelligence (BI) Into a Management Instrument With a Real Return On Investment (ROI)

Photo at blog from webmaster - 21/09/2010 - 13:10

AT Kearney has noticed that an average management report consists of 25 to 30 pages with 12,000 to 15,000 data points. Less than 5% of the performance indicators is used.

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"Where Did I Go Wrong and Mess-up My Project?"

Were you ever involved in a project which started brilliantly? And then, all of a sudden, things go out of control? The project breaks down, and control never returns to you. And you ask your self the question: How did I get here, in this situation? And, where did I go wrong?

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Road Map to Integrating Two Companies Fast, and Leave Future Options Open!

Photo at blog from webmaster - 30/09/2010 - 15:17

Recently a Dutch Telecoms company bought an international IT supplier, and decided to move some of their business units to this IT company. The Telecoms company intends to sell all products and services of this IT company, and the IT supplier is supposed to sell the Telecoms products and services worldwide. And the only thing left to do is integrate the processes…

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Marketeers are too important to leave marketing to others

Everybody has to be cost conscious and keep their budget, that is natural, so kick out the controllers we don't need them anymore!
Of course we make quality products, anything else wouldn't sell, so we don't need quality control, kick them out!
Everybody has a PC at home and knows about installation of software and else, so we don't need IT-coordinators/support at the workplace.

Who would come up with these ideas and would still keep his job? Nobody, of course.

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KPI's to Measure Innovation: Can You Provide Me with Some?

Photo at blog from webmaster - 24/10/2010 - 09:35

A customer asked me recently to provide some ideas for KPI's for measuring innovation. And indeed, how do you know you innovate enough? Is there an innovation KPI (Key Performance Indicator)?McKinsey asked that companies in their recent Global Survey assessing innovation metrics. And what is actually innovation?

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"I am working against the recession!" You too?

Photo at blog from webmaster - 21/09/2010 - 13:33

I am quite a regular LinkedIn visitor, and I have noticed that some people let others know that "they are working against the recession". There is even a recession group! I consider that as very worthwhile. And also, I ask myself the question what they actually changed lately in their behavior to demonstrate their fight.

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More Success with Enterprise Content Management (ECM) Implementations

Photo at blog from webmaster - 17/09/2010 - 11:45

Companies find out the hard way that the implementation of Enterprise Content Management (ECM) is an expensive adventure and a long journey. Therefore, the question comes to one's mind why this is the case. And also, what can we do to maximize the success, and reduce the costs the same time.

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Build Your Own Acquisition Factory

Photo at blog from webmaster - 17/09/2010 - 11:47

In his recent blog Hans van Nes discusses the pros and cons of the campus company. Generally speaking Mergers and Acquisitions (M&A) are a favorite growth strategy, if management perceives the organic growth rate to be to slow. As everything in business M&A definitely is a risk. 50% of the deals are considered to be a failure! How can we reduce this risk?

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MyRealTimePerformance: Your Real-Time Personalized Dashboard with Actionable Items!

It becomes more and more important to have access to actual and precise figures. A normal operation report is 'after the fact', and is usually produced after the end of the month. Therefore, it is too late. Also, usually such report contains information from just one source or application.

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This Secure On-line Backup Solution Enables the Safe Usage of an On-line Office Solution!

IDC reports that in 2008 the on-line solutions market will grow fast. Examples are the on-line use of office applications like Google Apps, the supply of external data management, or servicing social networks. You will encounter this everywhere where an innovative approach leads to opening up a business solution, which was closed until now.

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Service-line Strategies For Hospitals and Other Service Providers

The August issue of the McKinsey Quarterly discusses service-line strategies for US hospitals. This article is well worth reading, also for hospital management in other countries, as well as management of other types of services businesses. And take action upon it!

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From KPI's To an Actionable Dashboard Implementation

Photo at blog from webmaster - 27/10/2010 - 07:45

Hans van Nes has presented us his ideas regarding on what rules a Key Performance Indicator (KPI) should obey, and how that results in KPI's for Chief Information Officer (CIO) and Information and Computer Technology (ICT) organization. Curiosity raises the question whether a collection of KPI's is also a dashboard. Or do we need to do something extra for this to happen? And what is the answer to 'how'?

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