Challenges In the Rapidly Evolving Business Process Outsourcing (BPO) Market

Photo at blog from webmaster - 21/09/2010 - 13:20

Gartner has recently updated her report on Business Process Outsourcing (BPO). The market is evolving rapidly by cost considerations, but be prepared for unmet expectations!

One of the options a cost cutting company has, is to outsource a business process. BPO examples are Finance and Administration (F&A), Human Resources (HR) and Customer Relationship Management (CRM). But as always, this coin has 2 sides: Gartner reports as key findings:

  • BPO gathers momentum fast.
  • Cost reduction is in the USA a major driver.
  • Companies should also consider alternatives for cost reduction as well as quality improvement at the same time.

Important alternatives are:

  • Automation and standardization;
  • The Shared Services Center (SSC).

This should not come as a big surprise. In my blog on business operation improvement trends I earlier reported on the McKinsey findings on important trends for 2008. Among their findings were reducing interaction as well as smart automation solutions. Reducing interaction in operational core process by introducing smarter automation solutions helps you fast implementation with a very short Return On Investment (ROI). As one of your alternatives is the implementation of MyInformationVault which enables this systematic reduction of interactions.

And what do you see as important BPO trends? Contact Hans Lodder at Results2Match and lets discuss!


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