The IT-department in 2020

Photo at blog from webmaster - 30/09/2010 - 11:18

I was invited to the WCIT conference in Amsterdam last week. I attended a panel discussion with CIO's of public and private organizations. Although the theme for the congress was all about change and innovation, I got rather depressed with the poor comments most of the panel members made. The closing question was by far the most interesting: How will your It-department look in 10 years from now?

On KPI's and Governmental Organizations

Photo at blog from webmaster - 08/11/2010 - 15:14

This week I got a question from a reader regarding KPI's for a CIO at a Department of Defense. He wanted to know whether we could present KPI's to be fully accountable by the CIO. Now my Results2Match partner, Hans van Nes, once responded to a similar question of a reader: KPI's for a not-for-profit environment.

A CIO dilemma: On-premise applications or Software as a Service (SaaS)

It seems that among the CIO community a Berlin wall is created between those who are determined to move their enterprise applications to SaaS-based constructs versus the group who still believes that on-premise applications are still the best way forward. I think that this is not a simple black and white choice but one that depends on a combination of factors. These are the ones I would consider.

CIO: losing ground?

In a current quick scan of the current status of vacancies for CIO’s and CIO-like roles, I noticed that in the medium size enterprises the organizational position and authority for the person in charge of IT is declining. Surprisingly often a newly sought executive will no board or MT-seat and has to report through another executive. This seems a step back from the CIO’s quest for board membership. I tried to find out why.

The CIO-wonder pill for government

In a world where budget constraints are the talk of the day, also IT-projects at public organizations get more attention. The disaster stories on project failures and budget black holes around often very large and countrywide development projects are known for some years now. As a result the Dutch government decided to introduce a mandatory CIO-role in public organizations. Although the idea is logical, in practice it opens up another can of worms.

How To Turn Business Intelligence (BI) Into a Management Instrument With a Real Return On Investment (ROI)

Photo at blog from webmaster - 21/09/2010 - 13:10

AT Kearney has noticed that an average management report consists of 25 to 30 pages with 12,000 to 15,000 data points. Less than 5% of the performance indicators is used.

Chief Information Officer (CIO): too much or the wrong Business Intelligence (BI)

My attention was drawn to the outcome of a research performed by Forrester in which it was concluded that CIO's are using to many BI solutions, making them taking decisions on too many and too different analysis outcomes. The result of the research didn't surprise me at all. What did was the statement that CIO's think the reason is the difficulty of integrating the various BI solutions. I think this is turning the world upside down.

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KPI's For a Chief Information Officer (CIO)

Photo at blog from webmaster - 21/09/2010 - 13:38

After my generic comments on KPI's for ICT in my last blog, it is now time to zoom in on the indicators which should guide the performance of the Corporate Innovation/Information Officer (CIO). For that we need to categorize the various roles we advocated the CIO can and should play.

Sense and Non-Sense of KPI's

Photo at blog from webmaster - 30/09/2010 - 11:26

Given my earlier blogs on the role of the Corporate Innovation and Information Officer CIO, I was asked how this would impact the Key Performance Indicators (KPI's) an organization should set to measure the performance of this key executive. To answer this, first we should address the sense and non-sense of KPI's.


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