The Requirements Management Checklist: Recognize a Project That Benefits from More Grip
Submitted by Hans Lodder on Sat, 17/04/2010 - 05:07
Sometime ago Olga Warffemius reported on the Erasmus University Medical Center (EMC) program Enabling New Initiatives. Hans van Nes observed that the paper pushing paradox inhibits grip. What can improve grip furthermore?
Improving Business Process Performance: My Approach
Submitted by Hans Lodder on Sat, 23/01/2010 - 06:10This week I was involved in a discussion regarding a business process performance improvement project. This projects objective is to improve the efficiency of a hospital polyclinic by reducing the number of No Show patients.
Reduce Your Polyclinic No Shows Drastically Now!
Submitted by Olga Warffemius... on Sat, 12/12/2009 - 07:17Ever been sitting in a hospital waiting room, watching how a patient is called up, and he is absent? The time and effort it takes before the receptionist believes the patient will not show up? I have! And now there is solution that solves this for once and for all.
Quality is King: Also in Health-care!
Submitted by Hans Lodder on Sat, 31/10/2009 - 06:10Quite a lot of people gave me a reaction on my blogs regarding the Results2Match Quality Is King! approach:Quality is King (The Theory) and Quality is King (The Pizza Restaurant Example). Most comments asked whether this type of approach to quality can be applied to not-for-profit organizations in health-care (hospitals) and government.
Implementation Suggestions for the Electronic Patient Dossier (EPD)
Submitted by Hans Lodder on Sat, 20/06/2009 - 14:59
The Dutch association of medical doctors KNMG thinks a regional implementation of the Electronic Patient Dossier (EPD) is a far more better implementation option than a nationwide roll-out scheme.
The Benefits of an Aligned Supply Chain (and How to Realize That...)
Submitted by Hans Lodder on Wed, 22/04/2009 - 07:43Many supply chains are not aligned. This fact came to my attention discussing competitive edge strategies in a downturn economy with some executives. The advantages of aligned supply chain are well worth the trouble. Solve challenges with: 1. Higher costs, and Higher capital demand, 2. Lower quality, and 3. Poor customer service. I will elaborate on this a little more using some material form a very good paper from AT Kearney. I also present you an example of the health care industry.
How Many Customers Did You (re)Win This Year?
Submitted by Hans Lodder on Wed, 08/04/2009 - 07:33Customer service can keep your customers coming back. This is of all times: Good or bad times. In order to win the customer service battle, you must differentiate your services. AT Kearney published a recipe how to implement customer service differentiation. Hans Lodder reports, and comments based on his extensive experience. An health care example demonstrates how.
Sitemap
This page contains the site map of the Results2Match website. You will find our solutions, information about you and us, as well as a selection of our most valued Results2Match Community blogs, the result of extensive discussions.
Solutions
Service-line Strategies For Hospitals and Other Service Providers
Submitted by Hans Lodder on Wed, 20/08/2008 - 10:15The August issue of the McKinsey Quarterly discusses service-line strategies for US hospitals. This article is well worth reading, also for hospital management in other countries, as well as management of other types of services businesses. And take action upon it!
My Favorite Change Strategy: Wandering!
Submitted by Olga Warffemius on Thu, 12/06/2008 - 11:41The two main strategies for change are traveling and wandering. Traveling tries to reach an upfront defined destination, while wandering implies adaptation during the journey. Thus wandering has no fixed destination.
back to top
