Results2Match

Have you ever heard of the new time dependent Business Balanced Score Card (BBSC)? No? I did neither. But it seems a logical step from the time invariant BBSC to one varying in time.

An executive manager I recently was talking to complained about the nonsense of his companies BBSC items. He said most of the Key Performance Indicators (KPI's) did not make any sense. When I asked whether this always had been the case he thought about my question, and he had to admit that he had been a member of the Steering Committee that introduced the BBSC two (2!) years ago. Wow, only 24 months earlier! And now the world looked completely different, and this KPI model representation, which a BBSC sort of is, already was worthless.

Some time ago a likewise matter came up, when I was challenged by one of my clients to suggest Key Performance Indicators (KPI's) measuring Innovation. In fact, I pleaded then and there also for a time variant approach to BBSC and EFQM parameter items.

How could that work? Well you could launch campaigns, or you could run score card items as project with a start and end date to improve some goal you are pursuing. And at the end of a campaign you could use the Go/No Go mile stone as moment in time to reflect upon your success. Ask yourself questions like:

• Are we still on track?
• Is our progress insufficient, and should we continue on this road, with these KPI's for a while?
• Is it time to pursue a new goal, and define new Key Business Requirements (KBR's), and thus also new KPI's to measure our success?

Consider your possibilities with this new approach. In this downturn time you need a little bit extra to beat your competition. Only one small step extra gives you a major incentive in time. And this can make the difference at little extra cost.

Are you still on track? Are you changing your KPI's every now and then? Let us know, and discuss this in the Results2Match community!

This blog is part of a series on Key Performance Indicators (KPI's):

1. Sense and Non-Sense of KPI's
2. KPI's For a Corporate Information Officer (CIO)
3. Can You Provide Me with some KPI's to Measure Innovation?
4. New! The Time Variant Business Balanced Score Card (BBSC) (this blog)
5. From KPI's To an Actionable Dashboard Implementation
6. MyRealTimePerformance: Your Real-Time Personalized Dashboard with Actionable Items!
7. How To Turn Business Intelligence (BI) Into a Management Instrument With a Real Return On Investment (ROI)

Results2Match has a strong vision on successful Key Performance Indicator strategies and result driven implementations.

This blog is written by Hans Lodder. Hans is a very experienced change management consultant and interim manager. You can contact Hans through his Results2Match email address.