KPI assessment: How good are your KPI's?

Photo at blog from webmaster - 21/09/2010 - 13:00

In a lot of discussions we had with our audience on KPI's, it was acknowledged that a lot of KPI's do not work, lead to managing on the wrong assumptions, and in general are not maintained to keep in sync with the organizations' objectives. As a result of this we are regularly asked to assess and improve KPI-sets. These are some of our general findings.

Improving Business Process Performance: My Approach

This week I was involved in a discussion regarding a business process performance improvement project. This projects objective is to improve the efficiency of a hospital polyclinic by reducing the number of No Show patients.

Who reads our blogs?

Together with my co-founder Hans Lodder I regularly discuss the level of interest you show in our Results2Match community blogs. Since we are not aiming to be bestseller authors, the absolute number a blog is read is not the measure for our “success” (although it is nice to be read by a lot of peers!). More important is that we do try to listen to our audience as to identify topics that seem worthwhile to address.

How to Beat the Master Data Implementation Challenge

The challenge of a Master Data Management (MDM) implementation is not the IT aspects, but the organizational side. MD affects every business unit, large and small. Take Client as an example. Involved are Sales and Marketing, Operational departments like Production and Delivery, and Finance. Thus the MD project starts with the business case and finding the sponsor, and resizing the project to bring it down to manageable proportions: Clear goal, clear mile stones, and a clear start and end date. Some call that rightsizing…

Data Governance for Dummies: Part 2 (The Replica Data Security Solution)

In my last blog I explored the Data Governance world and was surprised about the rather “inside out” look by most of the published theory focusing on the structured corporate data contained in enterprise systems. Since the majority of the corporate information is not-structured and is free floating on portable appliances, I looked for interesting solutions that are emerging to resolve this high risk.

How To Turn Business Intelligence (BI) Into a Management Instrument With a Real Return On Investment (ROI)

Photo at blog from webmaster - 21/09/2010 - 13:10

AT Kearney has noticed that an average management report consists of 25 to 30 pages with 12,000 to 15,000 data points. Less than 5% of the performance indicators is used.

"Where Did I Go Wrong and Mess-up My Project?"

Were you ever involved in a project which started brilliantly? And then, all of a sudden, things go out of control? The project breaks down, and control never returns to you. And you ask your self the question: How did I get here, in this situation? And, where did I go wrong?

Road Map to Integrating Two Companies Fast, and Leave Future Options Open!

Photo at blog from webmaster - 30/09/2010 - 15:17

Recently a Dutch Telecoms company bought an international IT supplier, and decided to move some of their business units to this IT company. The Telecoms company intends to sell all products and services of this IT company, and the IT supplier is supposed to sell the Telecoms products and services worldwide. And the only thing left to do is integrate the processes…

Chief Information Officer (CIO): too much or the wrong Business Intelligence (BI)

My attention was drawn to the outcome of a research performed by Forrester in which it was concluded that CIO's are using to many BI solutions, making them taking decisions on too many and too different analysis outcomes. The result of the research didn't surprise me at all. What did was the statement that CIO's think the reason is the difficulty of integrating the various BI solutions. I think this is turning the world upside down.

Can Health Care Processes Be Organized In a Future-proof and Flexible Way?

Photo at blog from webmaster - 30/09/2010 - 11:29

During the last 2 years I participated in numerous discussions with people working in health care. Definitely people have an opinion on how to make the health care processes future proof. I want to share with you some reflexions.


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