Improving Business Process Performance: My Approach
Submitted by Hans Lodder on Sat, 23/01/2010 - 06:10This week I was involved in a discussion regarding a business process performance improvement project. This projects objective is to improve the efficiency of a hospital polyclinic by reducing the number of No Show patients.
Master Data: Business Asset or Cash-flow Burner?
Submitted by Hans Lodder on Mon, 04/05/2009 - 07:09This week I visited a company where the executives were heavily discussing the merits of master data management. Their dispute started out with the fact that it took the company 3 weeks to add a new customer. And this was caused by master data (MD). I asked some questions like: What is master data management, why does it help you, and how are you going to earn money with it. Let me share my experience with you.
Road Map to Integrating Two Companies Fast, and Leave Future Options Open!
Submitted by Hans Lodder on Thu, 22/01/2009 - 15:28
Recently a Dutch Telecoms company bought an international IT supplier, and decided to move some of their business units to this IT company. The Telecoms company intends to sell all products and services of this IT company, and the IT supplier is supposed to sell the Telecoms products and services worldwide. And the only thing left to do is integrate the processes…
Reduce Complexity and Rise Your EBIT!
Submitted by Hans Lodder on Thu, 08/05/2008 - 08:00AT Kearney has published a remarkable report on complexity: Easy to understand and unfortunately not so easy to implement! However, it is worthwhile the effort to look into this, as it could lead to an EBIT rise of 3 to 5%. Even more important: Improper complexity inhibits growth!
Tinkering the Pragmatic Way (Again)
Submitted by Hans van Nes on Sun, 13/04/2008 - 07:55I found a rather surprising piece of support for my quest on making Governance, Risk, and Compliance procedures (GRC's) a process improving part of the daily business. Consultants from Cordares Risk & Audit Services advocated in an article in Computable some ideas that one would not necessarily expect from an organization which bread and butter is paid by implementing control and reporting frameworks.
Challenges In the Rapidly Evolving Business Process Outsourcing (BPO) Market
Submitted by Hans Lodder on Fri, 28/03/2008 - 10:28
Gartner has recently updated her report on Business Process Outsourcing (BPO). The market is evolving rapidly by cost considerations, but be prepared for unmet expectations!
Service Oriented Architecture (SOA): Solution or Hype?
Submitted by Hans Lodder on Fri, 22/02/2008 - 17:14
Paul Calahan from NetManage, Inc. has written an interesting article in eWeek.com: 10 mistakes companies make when implementing SOA projects, and how to avoid them.
Power to the customer!
Submitted by Hans van Nes on Sat, 16/02/2008 - 10:18It must have been in 2001 when Marco Gianotten from Giarte asked me to write a chapter for one of his books. The piece I wrote was called "Customer at the helm" and described ideas to lower transaction costs by having customer self-services options instead of investing in costly data entry and cleaning. 7 years is almost a lifetime in IT but took this idea, at that time acknowledged by many, ever off?
Who will be left?
Submitted by Hans van Nes on Sat, 02/02/2008 - 14:39Looking for trends is for me a typical activity during the early days of the new year. One thing that really strikes me is the ever ongoing trend of consolidation in the IT-industry. After the December announcements around Business Objects and Cognos, we started already of with Microsoft buying Fast and rumors for more like Wipro and CAPGemini or Microsoft and Logitech.
Who will be left by 2012? This is my 2-cents glass ball prediction.
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