Now What is Actually Business Process Intelligence Management?

After going into detail in the advantages of Business Process Management (BPM) and the business requirements of BPM tools, in this blog I will further explore the original question of my client: What is Business Process Intelligence Management (BPIM), and how can my business process operations benefit from it.

Knowledge Intensive Process (KIP)

Now this might be new: What is a knowledge intensive process? In the literature this type of process is discussed under names as case management, dynamic process, or knowledge process.

The definition of knowledge intensive process (KIP) according to tool vendor Singularity is: A knowledge intensive process (KIP) is a process that is critical to the work of an organization but is often intensely manual, paper-driven and plagued by delay and poor visibility.

A KIP is a manual process because it requires supporting knowledge to work. Many of the important steps take place in people's heads or through collaboration with colleges, making KIP's difficult to analyze and structure. Also, because this type of process is primarily driven by human participants reacting to changing context, a case does not follow a predetermined path defined in advance. A KIP lacks predictability, making it difficult to automate.

KIP's share a lot of common characteristics:

  • The people involved in such a type of process need to manage a complex set of steps from the start of the process instance through to its completion,
  • Very often not only within their organization,
  • But also with partners and other third parties,
  • Requiring the generation of correspondence, documents and records,
  • As well as the ability to look up how previous instances were dealt with.

Knowledge workers are the most important and fastest growing section of the workforce. Their processes are not supported by technology. They are not the focus of systematical process improvement initiatives.

A Small Detour to Business Intelligence (BI)

BI is the analytic procedures for collecting, evaluating and presenting company data, with aggregated Key Performance Indicators (KPI)'s being used to support management decision taking. The problem with BI is that the data is usually presented without any business context. This leaves all doors wide open for any interpretation you want. You must face the fact that this defeats the main purpose of BI: Providing objective management information!

Business Process Management PLUS Business Intelligence IS Business Process Intelligence Management!

Business Process Intelligence Management is defined as the combination of Business Process Management and Business Intelligence. It provides context to collected data. This implies that you can get real-time KPI's: Immediate feedback of actual values on the reference of Soll values.

Linking Strategy to Performance

Every company should want to link strategy to performance: Creating a strategy, and validating whether it works, and can be controlled.

Metastorm identifies 3 gaps to bridge:

  1. The gap between architecture and analysis, and operation optimization.
    Understanding the business ('the what') is no goal in itself, but a vehicle to improve performance.
  2. The gap between process analysis, and process optimization as well as process execution, and process operational management.
    Creating a blueprint of the business is, again, no goal in itself, but a vehicle to improve business process efficiency (not effectiveness!).
  3. The gap between process execution, and process management as well as process strategy, and enterprise architectures.
    Changes without managed impact on the affected areas leads to suboptimal results. A good functioning business governance can help here.

Each of these pitfalls should be managed carefully. If so, it enables linking strategy to performance.

What are your experiences with BPM? And with BPIM? We want to learn from you! Please share your experiences wit the Results2Match Community.

This blog is the third part of a series of 3 blogs on BPM:

  1. What Benefits Can I Expect from a Business Process Management Implementation?
  2. What Are Important Business Requirements for a Business Process Management Tool?
  3. Now What is Actually Business Process Intelligence Management? (this blog)

Results2Match has a strong vision on successful business strategies and result driven implementations.

This blog is written by Hans Lodder. Hans is a very experienced management consultant and interim manager. You can contact Hans by email.

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