Road Map to Integrating Two Companies Fast, and Leave Future Options Open!

Photo at blog from webmaster - 30/09/2010 - 15:17

Recently a Dutch Telecoms company bought an international IT supplier, and decided to move some of their business units to this IT company. The Telecoms company intends to sell all products and services of this IT company, and the IT supplier is supposed to sell the Telecoms products and services worldwide. And the only thing left to do is integrate the processes…

So far, this is a simple and quite common situation. And indeed, implementation of the solution can take a little longer. In order to perform this well, many business requirements must be met. I got the question to provide some help in order to solve this situation is a smooth way.

There are various approaches to this puzzle:

  • Choose a complete new set of applications, and enforce that they are common to both organizations.
  • Make one business process owner the champion, and let him define Service Level Agreements (SLA's) with other interest groups.
  • Execute a thorough Enterprise Application Integration (EAI) program, or a variation like a Service Oriented Architecture (SOA) approach.

It gets more interesting with this practical, business driven constraint: The integrated processes must start functioning here and now. That is the only way to start harvesting the advantages of this move as fast as we can.

The way I see it is that 3 requirements should be met to turn this program into a success:

  1. The main business processes must be defined, with its related organization units, and with the touched information systems (and underlying application systems).
  2. The business process owner must be defined, and the interest groups identified with their required interaction (asked and non-asked interventions).
  3. The business process owner must be given all support to manage this integration as he sees fit: Business requirements and scenario's, system and interface changes, and information migrations.

In my opinion such a scenario buys you time. It makes a gradual change possible, which can refined step-by-step. The process owner keeps in charge.

Do you recognize this situation? And how did you solve it? Your input is welcomed!


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